Driving system health and performance is critical to hitting your targets – and with Guardian, it just got easier. Guardian offers end-to-end lifecycle management of your control & automation software and asset performance management solutions. Connect with 24/7 product support, manage subscriptions and licenses, and explore additional software and services tailored to the specific needs of your operations.
Quickly understand asset health and receive alerts for issues.
Enhancing decision-making by simplifying subscription management.
Connections will be directed to Emerson experts who will work with your personnel to resolve issues promptly.
With an active Guardian subscription, you get:
Get unlimited, 24/7 expert telephone support. Submit questions and issues via Guardian web and mobile app. Email and chat support are also available 24 hours a day, Mon-Fri.
Speed up troubleshooting and problem resolution, effectively reducing downtime in critical situations.
Monitor the progress of technical support calls, review past service calls, and send/receive call status updates.
Product Support-Premium* covers the wear-and-tear from everyday use of plant management assets.
Download your systems and software's latest updates, security patches, and hotfixes.
Measure Key Performance Indicators (KPIs) to determine the performance of high-risk areas. These risk areas typically include KBA management, software updates, service calls, and asset lifecycle support status.
Emerson expert prepared articles as a supplement and update to the standard product documentation. These are evaluated for applicability to a broad audience of system users.
New antivirus releases are tested for compatibility with your systems and software. Trillix updates can be downloaded from Guardian. Test results for Symantec antivirus patterns are also published.
Guardian ensures accurate inventory views of system components, with enhanced accessibility to serial numbers, software/hardware versions & system licenses.
Guardian's dashboard matches the lifecycle status of enrolled hardware or software, providing more significant insights for system management and sustainability investments.
With Guardian, you can download verified installer media of our latest software version and upgrades, including new features and enhancements.
Features are subject to change. Some features and services may not be available in all regions or all languages. Some features and services may not be available for all Guardian supported assets. Click here to view supported assets.
* For DeltaV hardware, a standard product warranty is provided outside of product support, and extended hardware warranty services are optionally available.
Take a look at how we’re making ongoing investments to improve your experience
Documents
View support and repair services for AMS, DeltaV, and Ovation delivered through Guardian.
Product Support and Repair for AMS Asset Monitor – Data Sheet (PDF)
Product Support and Repair for AMS Machinery Health Analyzer – Data Sheet (PDF)
Product Support and Repair for AMS Machinery Health Monitor – Data Sheet (PDF)
Product Support for AMS Device Manager – Data Sheet (PDF)
Product Support for AMS Machinery Health Software – Data Sheet (PDF)
Product Support for AMS Trex Device Communicator – Data Sheet (PDF)
Product Support for AMS Optics – Data Sheet (PDF)
Product Support for DeltaV AgileOps – Data Sheet (PDF)
Product Support for DeltaV Distributed Control System – Data Sheet (PDF)
Product Support for DeltaV Manufacturing Execution System (MES) – Data Sheet (PDF)
Product Support for DeltaV Mimic – Data Sheet (PDF)
Product Support for DeltaV PK Controller – Data Sheet (PDF)
