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Emerson's Extended Environment Support Service is an add-on option to Guardian Support for your Syncade system environment. The service provides access to expert Emerson engineers who will work alongside your IT team to provide Syncade best practices and guidance to maintaining peak performance of your system environment.
Reduce operations and maintenance costs – Syncade Extended Environment Support will minimize the chance of unexpected costs related to network or configuration issues. Upon filing an Extended Environment Support ticket, Emerson technical expertise will augment your capital efficiency by quickly reviewing and providing recommendations for your system environment at a fixed annual rate.
Receive services executed by Emerson experts – Priority access to Syncade service specialists with deep knowledge can be a major time saver. With Extended Environment Support, trained service specialists are ready and available to review and recommend best practices within the Syncade environment.
Minimize unplanned downtimes due to network or configuration issues – Syncade Extended Environment Support allows the Guardian Support team to identify the issue quickly as an Extended Environment Support ticket. Your issue is immediately escalated to the Extended Environment Support team who are ready to provide their expertise for you to resolve the issue quickly and efficiently.
